REFUND POLICY

At Cathleen Jewelry, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer refunds under the following conditions:

RETURNS & REFUNDS

• You may return eligible items within 14 days of delivery for a refund.
• Items must be unused, in their original packaging, and in the same condition as when received.
• To initiate a return, please contact our customer service team for approval and instructions.

NON-REFUNDABLE ITEMS

The following items are not eligible for return or refund:

• Final sale items (clearly marked at purchase).
• Custom-made or personalized products.
• Items that show signs of wear, damage, or are not in their original condition.

REFUND PROCESSING

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5-7 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.

EXCHANGES

We currently do not offer direct exchanges. If you need a different size or style, you may return the original item and place a new order.

LATE OR MISSING REFUNDS

If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We may require photos for verification before approving a replacement or refund.

For any questions regarding our refund policy, please reach out through our contact form at cathleenjewelry.com.

Note: This policy applies only to purchases made directly through cathleenjewelry.com.